5 important tips for staying safe online

We’re always trying to find ways for our customers to save time and hassle by accessing our services online. And we know we’re not alone. Most of our customers now bank online, shop online, and transfer money online.

But the more you share online, the more important it is to protect your data from viruses and hackers. We’ve teamed up with the Cyber Aware campaign to make sure our customers know how to stay safe. Here are their top 5 tips.

stay safe online

#1 Use a strong and separate password for your email account

Think about how much personal information you send by email. If cyber criminals access your email they can find out vital personal information, such as your bank details, address or date of birth. They can also use your email to access many other personal accounts. Having a strong, separate password for your email means that if cyber criminals steal the password for one of your less important accounts, they can’t use it to get into your emails.

#2 Activate two-step authentication on your email

Using two-step authentication, when you first log in with a new device you are asked to complete a second step after entering your password. This might be providing your fingerprint, or entering a unique code which has been sent to your phone. This provides an extra layer of security.

#3 Consider using password managers

A password manager is a service that creates secure passwords, stores them for you and provides them when you need them. This means that you don’t have lots of passwords to remember. Importantly, it also means you won’t be tempted to use the same password for every account you have. Find out more in this blogpost from the National Cyber Security Centre.

#4 Secure your tablet or smartphone with a screen-lock

Screen locks offer your devices an important extra layer of security. Each time you want to unlock your device or switch it on, you’ll be asked to enter a PIN, password or fingerprint. This means that if someone gets hold of your device, it’s much harder for them to access the data on it.

Don’t use ‘1,2,3,4’ or an ‘L’ shaped pattern! These are too easy for other people to guess. Find out more on the Cyber Aware website.

#5 Install the latest software and app updates.

Every new update fixes weaknesses that hackers could use to attack our devices and steal our identity. So installing the latest updates are important #LifeUpdates that should never be put off.

What’s more, it doesn’t have to be difficult or time-consuming. You can install new updates at night when you are asleep and your device is charging. You can also set devices to automatically install the latest software and app updates when available. So next time you receive a notification about a new software or app update, remember to install it as soon as possible.


For more advice on simple ways to be more secure online, visit the Cyber Aware website.

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