Apply for debt management

What solutions are available?
Complete the form and our friendly advisor will call you back to discuss the best way forward.


How do I apply for a debt management plan?

One of our expert Advisors will talk you through the process from start to finish - it can all be done over the phone. Just call us or request a callback from one of our advisers to begin your application.

The Application Process

We assess your financial situation over the phone, to see what solutions are available to you – and whether Debt Management could help. If it is the right solution, we ask for an initial payment, based on the 'surplus income' amount from the details you gave us about your finances.

Once you have made your first payment, our service can begin and you are appointed a dedicated Personal Finance Team.

We cannot contact your lenders until we have your authority to do so. You will need to sign a document giving us the authority to take over all negotiations (we send this document to you and you can send it back in a pre-paid envelope). Once we have received that, we can begin negotiating with your lenders by making repayment offers on your behalf.

Your lenders are not forced to accept the offer we make on your behalf. But many do, as they'd prefer to get lower repayments regularly than risk getting nothing at all.

We'll also need your reference numbers for each of your unsecured debts, as well as proof of your income. These documents help us to negotiate with your lenders.

If you change your mind, we won't charge you anything if you cancel within the initial fourteen-day cooling-off period after paying your first fee - and you would be entitled to a full refund of any fee paid. If any money has been paid to your lenders this will not be refunded.

We'll keep you updated on what's happening throughout your time with us, and you can speak to a member of your Personal Finance Team if you have any questions.

Find out how we negotiate with lenders here

How do I know if I qualify?

If you've fallen behind with unsecured debt repayments, one of our debt solutions may be the right option. It doesn't matter how much unsecured debt you have, or how many lenders you have - we try to help anybody in debt who needs help. It's worth remembering that only unsecured debts would be covered by any debt management plan. Any secured debt you have, such as a mortgage, won't be covered and you'll have to keep making payments on this seperately.

Generally, you could qualify for debt management if you can't manage your repayments at the moment, but could still repay your debts within a reasonable amount of time with lower repayments. Bear in mind that lowering your repayments will extend the amount of time it takes you to repay what you borrowed. It may also mean you end up paying more in the long run, and, because your credit rating will be affected, it may be more difficult or more expensive for you to get credit for up to six years.

If a debt management plan is no longer suitable for you, we might offer you another debt solution instead, such as insolvency.

One of our advisers will be able to tell you more based on your circumstances. You can request a free call-back with this form.

What happens next?

Once your debt management plan is set up, you shouldn't have to speak to your lenders anymore - we do that for you.

They may contact you, but you can send any post they send you onto us, and of course we will provide you with pre-paid envelopes or you can upload any documents using our online portal.

You make your regular payment(s) each month to us and we handle the rest, making sure each of your lenders receives a regular repayment based on the deal we negotiated, and a percentage of your payment is our management fee. If everything goes to plan, your lenders will usually put any other legal action or debt collection action on hold. They may also agree to freeze interest and charges, although they're not obliged to

However, things can change, so we review your repayments every six to twelve months to make sure they're still affordable - and you can request a review at any time.

You stay on the plan until you've cleared your debts in full. We have helped lots of people to repay their debts this way.

Visit our Help Centre for more information about debt management and answers to more frequently asked questions, or speak to one of our advisers if you can't find the answer you're looking for.

Top of page

About us

We've been helping people get out of debt for almost 20 years. Read more about what we do and the charities we support.

Read more
Fees & key info

Read more about the fees involved with each of the solutions we provide.

Download the Insolvency Service guide to dealing with creditors.

Read here for information about our Complaints Procedure and referring a complaint to the Financial Ombudsman Service.

Conditions Apply. Repaying your debt over a longer period of time can increase the total amount to be repaid. Your ability to obtain credit will be affected. Fees are payable when continuing service is provided.
Customers' stories
Mr M.D.Somerset

"Everyone I've dealt with has been practical, helpful, calm, non-judgemental and efficient. I'd recommend this service to anyone."

Ms C.I.London

"They took all the worries of dealing with phone calls and letters away from me and kept me informed of what was going where."

Mrs K.H.Norfolk

"From start to finish I felt as though I mattered. My case was dealt with care. I would definitely recommend your services."

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